eSP Theme · All features

Everything you need to run your shop, in one theme

Visitors arriving from ads, taking orders, calling to confirm, shipping with the courier and working out the day’s profit — we’ve explained how each step works on its own page, screenshot by screenshot. Open whichever one you need below.

12Guide pages
142Step-by-step sections
5Groups
100%Real screenshots
🧾 Handling orders🛒 Sales pages and your shop’s look📈 Ads and tracking🛡️ Customers, protection and stock⚙️ Settings

The full journey of one order

Which feature works at which step — click any step to open that page.

1👣A visitor arrivesFrom an ad→2🛒Views the page and orderseFunnel→3🛡️Fake orders are stoppedBlocking→4📞Called and confirmedOrder Desk & Calls→5📦Shipped, stock goes downStock→6👥Customer goes on recordCRM→7📊Profit at the end of the dayDashboard
🧾

Handling orders

From the moment an order comes in until it is delivered — where the daily work happens.

Order Desk

🧾Order Desk21 sections

Handle every order from one screen

Confirming, calling, notes, sending to the courier and follow-ups every day — from one place, without juggling a dozen tabs.

Useful for: Anyone confirming orders every day
What’s on this page (21)
1Order Desk — at a glance2Status Tabs & the More menu3Toolbar — the buttons at top right4Callbacks due — call-back reminders5Search — finding an order6Filter by date & Print Today Parcel7Select orders — work on many orders at once (Bulk action)8Create New Order — manual order entry9Add Product — finding products10Order List — what each row shows11Order Info & Customer columns in detail12Exchange orders & call-back labels13Opening an order — the top part & Customer Information14Edit — correcting customer details15Calls & SMS history16Browser Phone — call from the browser & call recordings17Order Items & the money breakdown18Courier & Delivery Analysis (Fraud check)19Returns & exchange and Courier tracking20Status History & Comments21Courier payouts — tracking courier money

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Calls & Confirmation

📞Calls & Confirmation5 sections

Call from the browser, let orders confirm themselves

No more copying numbers into your mobile. Call from the browser, listen to recordings, and use OTP and automatic confirmation calls.

Useful for: Call center or moderator teams
What’s on this page (5)
1Browser phone — call customers right from the browser2Call recording — listen right inside the order3Customers confirm their own order with OTP4Automatic confirmation call — confirmation calls on their own5Which one to use when

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Dashboard

📊Dashboard13 sections

Your whole business at a glance each morning

How many orders came in today, how many were confirmed, how many returned, and what you actually earned — without opening a ledger.

Useful for: Owners and managers
What’s on this page (13)
1Date filter — which period to look at2Status cards — how many orders in each state3Money cards and key numbers4Net profit — what you actually kept5Top products and Low stock6Order sources — where orders come from7Peak order times — when orders come in most8Product summary — sales and profit per product9Customer tags — customers’ past records10Team performance — how each person is doing11Courier success by district — which courier works where12What shoppers did — where customers drop off13Customer journey per product and the busiest times of day

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🛒

Sales pages and your shop’s look

What customers see and where they order from.

eFunnel

🛒eFunnel13 sections

Product on one page, order on the same page

Build landing pages for your ads, where customers fill in the order form right where they scroll.

Useful for: Anyone selling with Facebook ads
What’s on this page (13)
1All funnels and their results2The funnel list — what each row shows3Funnel editor4Page settings — how the page looks5The order form customers see6Checkout form — products and form text7Fields and offers — discounts and free delivery8Order bump, Quantity deals and Thank-you offer9Thank-you offer timing and surprise discount10Scratch card settings and coupons11Phone number first, then the rest of the form12Separate pixels for this funnel13Design Library — ready designs

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Theme Builder

🎨Theme Builder7 sections

Change your whole shop’s header, footer and pages — no code

Start from a ready template, then make it match your brand — without waiting for a developer.

Useful for: Anyone who wants to change the shop’s look
What’s on this page (7)
1Theme Builder — all templates2Design Library — ready headers, footers and pages3Preview — look before you use it4How it looks on mobile5Where it goes — Replaces and Apply to6Template editor — changing the header7All Header block settings

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📈

Ads and tracking

Where your ad money is working and whether your pixel is OK.

Visitors

👣Visitors8 sections

See where your ad money is really going

Who came from which ad, what they looked at, and whether they ordered — campaign by campaign.

Useful for: Anyone worried about ad budget
What’s on this page (8)
1At a glance — visitors and filters2The visitor list3One visitor’s full details4Campaigns — which campaign actually brings sales5Ad sets — which audience is working6Tagging your ads — copy-paste once7Settings — what gets tracked8Clicks ads again and again, never buys

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Event Tracker

🎯Event Tracker12 sections

Check your pixel is firing — see it with your own eyes

When every event — Purchase, AddToCart and the rest — was sent and where it got stuck. A list instead of guesswork.

Useful for: Anyone who has set up a pixel/CAPI
What’s on this page (12)
1Events — the top numbers and filters2Each event row3One event’s full details4Products and the actual data sent5Resending failed events6Campaigns — are your ads really making or losing money7The full funnel for each campaign8One click, one level down9Details — which product, which device, which page10Importing ad spend11Tracking settings — Facebook12Rules — when a sale counts as a sale

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🛡️

Customers, protection and stock

Keeping good customers, stopping bad orders and keeping stock right.

CRM

👥CRM12 sections

Every customer’s full history in one place

Who buys again and again, who returns parcels, what you last talked about — pull it all up from a phone number.

Useful for: Anyone who wants more repeat sales
What’s on this page (12)
1Tabs and key numbers2Search, tag filters and export3Customer list — left-side columns4Customer list — right-side columns and buttons5Sending SMS to selected customers6Writing an SMS — now or later, all at once or in batches7Customer profile — the top part8Customer profile — what they bought, which SMS they got9Campaigns — every group SMS10Automations — SMS that send themselves11Creating a new automation12SMS History — a record of every message

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Blocking

🛡️Blocking11 sections

Stop fake orders right at checkout

Block by number, IP or device, and set your own rules to stop suspicious orders before they cost you.

Useful for: Anyone tired of fake orders
What’s on this page (11)
1Blocking — at a glance2The block list — what each row shows3Blocking someone by hand4Settings — turning blocking on and the real IP5Auto-block — when they switch numbers6Customer tags — tag and block by record7Bad, On Way and Repeated8Telling the customer why, and discounts for returning buyers9Fraud check — the customer’s courier record10Fraud rules — checkout decisions based on the record11Devices — which screen the order comes from

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⚙️

Settings

All the switches behind everything, in one place.

eSP Theme Settings

⚙️eSP Theme Settings31 sections

Run your whole shop from one page

Checkout, couriers, SMS, pixels, team — every setting in one place, section by section from the left menu.

Useful for: Anyone setting things up or making changes
What’s on this page (31)
1eSP Theme settings — what’s where2General — your shop’s identity3Colors — your shop’s colors4Typography — fonts5Header — header and live search6Footer7Buttons & Elements — buttons and forms8Contact — phone, WhatsApp, floating buttons9Shop — shop page and filters10Product page — the buy box11Product extras and Reviews12Orders — Order Desk statuses and tabs13Orders — incomplete orders, calls and auto calls14Stock — when stock is deducted15Profit — your real profit16Order alerts — tell the team when an order comes in17Checkout — Buy Now and the checkout form18Delivery — inside/outside Dhaka charges19Cart & thank-you — the thank-you page20Funnel — defaults for every eFunnel21SMS — provider and status messages22Team — who can do what23Blocking — stopping fake orders24Couriers — Steadfast, Pathao, RedX, CarryBee25Printing — invoices and labels26Visitors — visitor tracking27Tracking — pixels and server events28SEO & Speed — a faster site29Setup & Help — is everything OK30AI writing — writing with AI31Tools — backup and reset

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Where to start?

If you’re new, start with eSP Theme Settings to get set up, then use Order Desk for the daily work and Dashboard at the end of the day. Open the rest as you need them.